Privacy policy

This Privacy Policy describes how We Make Skates ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wemakeskates.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. This information varies depending on how you interact with us and the Services you use.

In addition to the specific uses outlined below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Basic contact details: Name, address, phone number, and email.
  • Order information: Billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Username, password, security questions.
  • Shopping information: Items you view, put in your cart, or add to your wishlist.
  • Customer support information: Information you share in communications with us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services, including device information, browser information, network connection details, IP address, and other data regarding your use of the Services. We use cookies and similar technologies to collect this information.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Vendors and service providers who collect information on our behalf.
  • Payment processors who process your payments to fulfill orders.
  • Third parties who provide us with online tracking data, advertising insights, and analytics services.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Provide the Services: Process your payments, fulfill orders, send notifications, create and maintain accounts, arrange for shipping, and handle returns and exchanges.
  • Marketing and Advertising: Send marketing and promotional communications, and show you advertisements for products or services.
  • Security and Fraud Prevention: Detect, investigate, or take action regarding fraudulent, illegal, or malicious activity.
  • Communicating with You: Provide customer support and improve the Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes. These circumstances include:

  • Vendors and Service Providers: To perform services on our behalf, such as IT management, payment processing, fulfillment, and shipping.
  • Business and Marketing Partners: To support personalized advertising and marketing activities.
  • When Required by Law or Legal Processes: To comply with legal obligations, enforce terms of service, and protect the Services and our users.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit such content to any public area of the Services, it will be public and accessible by anyone.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. These third-party websites may have their own privacy and security policies. We are not responsible for the privacy or security of such sites, nor do we guarantee the accuracy or completeness of information found on them.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided personal information, please contact us to have it deleted.

Security and Retention of Your Information

We take reasonable security measures to protect your personal information but cannot guarantee complete security. Additionally, any information you send to us may not be secure while in transit. We recommend that you avoid using unsecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access/Know: Request access to personal information that we hold about you.
  • Right to Delete: Request that we delete personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Portability: Request a copy of your personal information and, in some cases, request that it be transferred to a third party.
  • Right to Opt-Out of Sale or Sharing: Direct us not to "sell" or "share" your personal information, or opt-out of processing for targeted advertising.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: Limit our use and disclosure of sensitive personal information.
  • Withdrawal of Consent: Withdraw consent for processing your personal information.
  • Appeal: Appeal our decision if we deny a request related to your rights.
  • Managing Communication Preferences: Opt out of promotional emails or adjust other communication preferences.

You may exercise these rights by contacting us at the details provided below. Before processing your request, we may need to verify your identity, such as through your email address or account information. You can also designate an authorized agent to act on your behalf. Depending on where you live, you may have the right to appeal our decision if we deny your request. We will not discriminate against you for exercising these rights.

Complaints

If you have complaints about how we process your personal information, you can contact us using the details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Contact Information

If you have questions about this Privacy Policy, please contact us at wemakeskates@gmail.com or visit our office at 23 Bersham Lane, Badgers Dene, Grays RM17 5EN, United Kingdom.